DBKK Terms and Conditions — Know Your Rights and Responsibilities

1. Introduction

These Terms and Conditions ("Terms") apply to all users of the DBKK platform, accessible at dbkk.live. DBKK is an online gaming platform offering live casino games, sports betting, slot games, and card games to players in Bangladesh. These Terms form a legally binding agreement between you (the player) and DBKK. They cover everything from how you register an account to how your winnings are paid out.

DBKK may update these Terms from time to time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of DBKK after changes are published constitutes acceptance of the updated Terms. It is your responsibility to check this page periodically for updates.

These Terms should be read alongside DBKK's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and DBKK.

2. Eligibility

To register and use DBKK, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online gaming activities under the laws applicable to you.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a DBKK employee.

DBKK reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, DBKK may suspend or close your account and withhold any pending withdrawals pending investigation.

3. Account Registration

Each player is permitted to hold only one DBKK account. Creating multiple accounts — whether under the same name, the same device, or the same payment method — is strictly prohibited and will result in all associated accounts being suspended.

When registering, you must provide accurate and complete information. This includes your real name, a valid phone number, and a working email address. DBKK uses this information to verify your identity and process your payments. Providing false information during registration is a breach of these Terms and may result in account closure and forfeiture of any balance.

You are responsible for keeping your account information up to date. If your phone number or payment details change, update your DBKK account promptly to avoid delays with deposits or withdrawals.

4. Deposits

DBKK accepts deposits via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. There is no maximum deposit limit for standard accounts, though DBKK may apply limits to specific payment methods or during promotional periods.

Deposits are credited to your DBKK account balance in real time once the payment is confirmed by the payment provider. If a deposit does not appear in your account within 15 minutes, contact DBKK support with your transaction reference number.

DBKK does not charge fees on deposits. However, your mobile banking provider may apply their own transaction fees. Check with your bKash, Nagad, or Rocket account for details on any applicable charges.

All deposits must be made from a payment account registered in your own name. DBKK does not accept deposits from third-party accounts. If a deposit is received from an account that does not match your registered DBKK name, the deposit may be reversed and your account may be suspended pending investigation.

5. Withdrawals

Withdrawals on DBKK are processed to the same payment method used for your most recent deposit. The minimum withdrawal amount is ৳500. DBKK targets a processing time of under five minutes for standard withdrawals, though processing times may vary during peak periods or when additional verification is required.

Before your first withdrawal, DBKK may require you to complete identity verification. This is a standard process to protect players and prevent fraud. You may be asked to provide a copy of your national ID card or other government-issued identification.

Withdrawals will not be processed if your account has an active bonus with an incomplete wagering requirement. You must complete the wagering requirement before withdrawing funds that include bonus money. Real money deposits that are not subject to a bonus can be withdrawn at any time, subject to the minimum withdrawal amount.

DBKK reserves the right to delay or decline a withdrawal if there is a reasonable suspicion of fraudulent activity, a breach of these Terms, or if additional verification is required.

6. Bonuses and Promotions

DBKK offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the following general conditions unless stated otherwise on the specific promotion page:

• Bonuses are available to one account per player, per household, and per device.
• Bonus funds must be wagered a minimum number of times (the wagering requirement) before they can be withdrawn. The specific wagering requirement is stated on each promotion page.
• Wagering requirements must be completed within the time limit specified for each bonus. Bonuses that expire before the wagering requirement is met will be removed from your account.
• DBKK reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the standard wagering process.
• DBKK may void bonus winnings if it determines that a player has exploited a bonus in a way that was not intended, including through low-risk betting strategies designed to clear wagering requirements without genuine gameplay.

If you have any questions about a specific bonus or promotion, contact DBKK support before claiming the offer. Once a bonus is claimed, the associated terms apply immediately.

7. Betting Rules

All bets placed on DBKK are subject to the specific rules of the game or event being wagered on. These rules are displayed within each game or betting market on the DBKK platform. It is your responsibility to read and understand the rules before placing a bet.

DBKK reserves the right to void bets in the following circumstances:

• A bet was placed on an event that was subsequently cancelled or abandoned.
• A technical error resulted in incorrect odds or game outcomes being displayed.
• A bet was placed in violation of these Terms or the specific rules of the game.
• There is evidence of match-fixing or manipulation of the event on which the bet was placed.

In the event of a dispute about a bet result, the decision of DBKK's trading team is final. DBKK maintains detailed records of all bets placed on the platform and these records will be used to resolve any disputes.

8. Prohibited Activities

The following activities are strictly prohibited on DBKK. Engaging in any of these activities will result in immediate account suspension and may result in the forfeiture of your account balance:

• Using automated betting software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities to gain an advantage.
• Using stolen, fraudulent, or unauthorised payment methods to make deposits.
• Creating multiple accounts to claim bonuses more than once.
• Engaging in money laundering or using DBKK for any illegal financial activity.
• Attempting to reverse-engineer, copy, or interfere with the DBKK platform or its software.
• Providing false information during registration or identity verification.

DBKK actively monitors all accounts for suspicious activity. If your account is flagged, DBKK may place a temporary hold on withdrawals while an investigation is conducted. You will be notified if this occurs and given the opportunity to provide clarification.

9. Account Security

You are solely responsible for maintaining the security of your DBKK account. This includes choosing a strong, unique password and not sharing your login credentials with anyone. DBKK will never ask for your password via live chat, email, or any other communication channel.

If you believe your account has been accessed without your authorisation, contact DBKK support immediately. DBKK will investigate and, where appropriate, take steps to secure your account. DBKK cannot be held responsible for losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your login credentials.

DBKK recommends enabling two-factor authentication on your account where available. This adds an additional layer of security and helps protect your account even if your password is compromised.

10. Privacy and Data

DBKK collects and processes personal data in accordance with its Privacy Policy. By registering on DBKK, you consent to the collection and use of your personal data as described in the Privacy Policy. DBKK uses your data to operate your account, process payments, verify your identity, and communicate with you about your account and promotions.

DBKK does not sell your personal data to third parties. Data may be shared with payment processors and identity verification services as necessary to operate the platform. Full details of how DBKK handles your data are available in the Privacy Policy.

11. Responsible Gaming

DBKK is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available to all players at no cost from within your account settings.

If you feel that your gaming is becoming a problem, DBKK encourages you to use these tools or contact the support team for assistance. DBKK takes player wellbeing seriously and will work with you to find a solution that keeps gaming safe and enjoyable.

Players who self-exclude from DBKK agree not to attempt to circumvent the exclusion by creating new accounts. Any accounts created in violation of a self-exclusion will be closed and any balance forfeited. For more information, visit the Responsible Gaming page.

12. Account Termination

You may close your DBKK account at any time by contacting the support team. Any real money balance remaining in your account at the time of closure will be returned to you via your registered payment method, provided there are no outstanding wagering requirements or pending investigations.

DBKK reserves the right to suspend or permanently close any account that is found to be in breach of these Terms. In cases of serious breach — such as fraud, money laundering, or use of prohibited software — DBKK may close the account without prior notice and withhold any balance pending investigation.

DBKK may also close inactive accounts. An account is considered inactive if there has been no login or betting activity for a period of 12 consecutive months. DBKK will attempt to notify you before closing an inactive account. Any remaining balance in an inactive account will be held for a period of 30 days following notification, after which it may be forfeited.

13. Limitation of Liability

DBKK provides the platform on an "as is" basis. While DBKK makes every effort to ensure the platform is available and functioning correctly at all times, DBKK cannot guarantee uninterrupted access or that the platform will be free from errors or technical issues.

DBKK's liability to you in connection with your use of the platform is limited to the amount of real money funds held in your DBKK account at the time the issue arose. DBKK is not liable for any indirect, consequential, or special losses, including loss of profits or loss of opportunity.

DBKK is not responsible for any losses arising from your failure to comply with these Terms, including losses resulting from account suspension due to a breach of the Terms.

14. Changes to These Terms

DBKK may update these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For significant changes, DBKK will attempt to notify registered players via email or an in-platform notification.

Your continued use of DBKK after updated Terms are published constitutes your acceptance of the changes. If you do not agree with the updated Terms, you should stop using DBKK and contact the support team to close your account.

15. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, the DBKK support team is available 24 hours a day, 7 days a week via live chat on the platform. You can also reach us by email at [email protected].

For issues related to responsible gaming, account security, or payment disputes, please contact support as soon as possible so the team can assist you promptly.