Gaming on DBKK should always be fun. The moment it stops feeling that way, something needs to change. This page explains the tools, resources, and support DBKK provides to help every player in Bangladesh keep their gaming healthy, balanced, and enjoyable.
Practical tools built into your DBKK account to help you stay in control at all times.
Set a daily, weekly, or monthly deposit limit on your DBKK account. Once your limit is reached, no further deposits can be made until the period resets. Limits can be lowered at any time and take effect immediately. Increasing a limit requires a cooling-off period.
DBKK can send you a reminder notification after you have been playing for a set amount of time. This helps you stay aware of how long you have been on the platform and take regular breaks. You choose the interval that works for you.
If you feel you need a short break from gaming, you can activate a cool-off period on your DBKK account. During a cool-off, you cannot log in or place bets. Cool-off periods range from 24 hours to 30 days and cannot be reversed once activated.
For players who need a longer break, DBKK offers self-exclusion for periods of 6 months, 1 year, or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from DBKK.
Set a maximum loss amount per day, week, or month. Once you reach your loss limit, DBKK will prevent further betting until the period resets. This tool is one of the most effective ways to keep your gaming within a budget you are comfortable with.
DBKK's support team is available around the clock via live chat. If you are concerned about your gaming or need help activating any responsible gaming tool, the team is ready to assist you without judgement, any time of day or night.
DBKK's Commitment: Responsible gaming is not just a legal requirement for DBKK — it is a genuine commitment to every player. If gaming is causing you stress, financial difficulty, or affecting your relationships, DBKK wants to help. Contact support at any time.
Responsible gaming means playing in a way that is safe, controlled, and enjoyable. It means treating gaming as entertainment — not as a way to make money, escape problems, or recover losses. For the vast majority of DBKK players, gaming is exactly that: a fun way to spend time, enjoy live baccarat, follow football, or try your luck on Mahjong Ways.
But for a small number of people, gaming can become a problem. It can start to feel compulsive, take up too much time or money, and cause real harm to the player and the people around them. DBKK takes this seriously. The responsible gaming tools and information on this page are here to help every player stay on the right side of that line.
Responsible gaming on DBKK is about three things: awareness, control, and support. DBKK provides the tools and information — but the most important step is always the player's own awareness of how their gaming is making them feel.
DBKK's approach to responsible gaming is built on a set of core principles that guide everything from platform design to customer support:
Problem gambling can develop gradually. Many people do not realise their gaming has become a problem until it has already caused significant harm. Here are some of the most common warning signs to watch out for in yourself or someone you know:
If any of these signs feel familiar, it does not mean you are a bad person — it means you may need some support. DBKK encourages you to use the responsible gaming tools available on the platform and to reach out to the support team if you need help.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be worth taking a break or speaking to someone about your gaming habits.
Answer honestly — this is just for you. No data is collected from this checklist.
Have you ever spent more on gaming than you originally intended in a single session?
Have you ever felt the urge to bet more after a loss to try to win the money back?
Has gaming ever caused arguments or tension with your family or friends?
Have you ever hidden your gaming activity or the amount you spend from people close to you?
Do you find yourself thinking about gaming frequently when you are doing other things?
Have you ever borrowed money or used money set aside for bills or essentials to fund gaming?
If you answered yes to two or more questions: Consider activating a deposit limit or cool-off period on your DBKK account, or contact the DBKK support team at [email protected] for a confidential conversation.
All responsible gaming tools on DBKK are available directly through your account settings. Here is a quick guide to each one:
Log in to your DBKK account, go to Account Settings, and select Responsible Gaming. Choose daily, weekly, or monthly limit and enter your preferred amount. The limit takes effect immediately. To increase a limit, a 7-day cooling-off period applies.
In the same Responsible Gaming section, select Loss Limits. Set the maximum amount you are comfortable losing per day, week, or month. Once reached, DBKK will block further bets until the period resets automatically.
Select Cool-Off in the Responsible Gaming menu and choose your preferred duration (24 hours up to 30 days). Your account will be suspended for that period. This cannot be reversed, so choose your duration carefully.
For longer breaks, contact the DBKK support team via live chat or email at [email protected] to request self-exclusion. Choose from 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully suspended and all marketing communications stop immediately.
Go to Account Settings and enable Session Time Reminders. Set your preferred interval (e.g., every 60 minutes). DBKK will send a notification reminding you how long you have been playing and prompting you to take a break.
DBKK is strictly an 18+ platform. Gambling by anyone under the age of 18 is illegal and harmful. DBKK takes the following steps to prevent underage gambling:
If you share a device with younger family members, DBKK strongly recommends using device-level parental controls and never saving your DBKK login credentials on shared devices. Always log out of your DBKK account when you are finished playing.
If you suspect that a minor has accessed a DBKK account, contact the support team immediately at [email protected]. DBKK will investigate and act promptly.
DBKK's support team is always available, but sometimes players need support from specialists in problem gambling. If you feel your gaming has become a serious issue, please consider reaching out to a professional counsellor or mental health support service in Bangladesh. Talking to someone who understands problem gambling can make a real difference.
DBKK also encourages players to speak openly with trusted family members or friends if gaming is causing them stress. You do not have to deal with it alone. The most important step is simply acknowledging that something needs to change — and that takes real courage.
Remember: responsible gaming is not about never playing. It is about playing in a way that stays fun, stays affordable, and stays in your control. DBKK is here to support that every step of the way.
If you want to activate any responsible gaming tool, ask a question about your account, or simply talk to someone about your gaming, the DBKK support team is here for you:
All responsible gaming conversations are handled with complete confidentiality. There is no judgement, no pressure, and no negative impact on your account for reaching out.
Join DBKK today and enjoy live baccarat, football betting, Mahjong Ways, and more — with full access to responsible gaming tools built right into your account from day one.