DBKK Privacy Policy — Your Data, Your Rights, Our Responsibility

1. Introduction

This Privacy Policy applies to all users of the DBKK platform, accessible at dbkk.live. DBKK is an online gaming platform serving players in Bangladesh, offering live casino games, sports betting, slot games, and card games. When you register an account, make a deposit, place a bet, or simply browse the DBKK website, certain personal data is collected and processed.

DBKK takes its responsibilities around data privacy seriously. This policy is written to be clear and readable — not buried in legal jargon. If you have questions about anything in this policy, the DBKK support team is available 24/7 to help.

By using DBKK, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside DBKK's Terms and Conditions, which govern your overall use of the platform.

2. Data We Collect

DBKK collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the website, and from third-party services such as payment processors. Here is a breakdown of the categories of data DBKK collects:

Category	Examples	How Collected
Identity Data	Full name, date of birth, national ID number	Registration form, identity verification
Contact Data	Phone number, email address	Registration form, account updates
Payment Data	bKash/Nagad/Rocket account number, transaction IDs	Deposit and withdrawal processing
Technical Data	IP address, device type, browser, operating system	Automatically via cookies and server logs
Usage Data	Games played, bets placed, session duration, pages visited	Automatically via platform activity tracking
Communications Data	Support chat transcripts, emails sent to DBKK	When you contact DBKK support

DBKK does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, if you request self-exclusion and provide context about your situation).

3. How We Use Your Data

DBKK uses the personal data it collects for the following purposes:

• Account Management: To create and manage your DBKK account, verify your identity, and keep your account secure.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket. Payment data is shared with the relevant payment processor only to the extent necessary to complete the transaction.
• Platform Operation: To deliver the games, betting markets, and other features of the DBKK platform to you.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the DBKK support team.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal activities on the platform.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Platform Improvement: To analyse how players use DBKK and identify areas where the platform can be improved. This analysis uses aggregated, anonymised data wherever possible.
• Responsible Gaming: To monitor gaming activity and identify players who may be showing signs of problem gambling, so that DBKK can offer appropriate support and tools.
• Marketing Communications: To send you information about promotions, bonuses, and new features on DBKK — but only if you have opted in to receive marketing communications. You can opt out at any time.

4. Legal Basis for Processing

DBKK processes your personal data on the following legal bases:

• Contract Performance: Processing your data is necessary to provide the DBKK service to you under the Terms and Conditions you agreed to when registering.
• Legal Obligation: DBKK is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate Interests: DBKK processes some data based on its legitimate interests, such as fraud prevention, platform security, and improving the service. DBKK ensures that these interests do not override your rights.
• Consent: For marketing communications and non-essential cookies, DBKK relies on your explicit consent. You can withdraw consent at any time.

5. Data Sharing

DBKK does not sell your personal data to any third party. DBKK may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment Processors: bKash, Nagad, and Rocket receive the payment data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: DBKK may use third-party identity verification providers to confirm your age and identity as required by law. These providers receive only the data necessary to complete the verification.
• Technology Providers: DBKK uses third-party software and infrastructure providers to operate the platform. These providers are contractually bound to handle your data securely and only for the purposes DBKK specifies.
• Legal and Regulatory Authorities: DBKK may disclose your data to law enforcement or regulatory bodies if required to do so by law, or if DBKK believes disclosure is necessary to protect the rights, property, or safety of DBKK, its players, or others.

All third parties with whom DBKK shares data are required to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared. DBKK does not permit third-party service providers to use your data for their own marketing purposes.

6. Cookies and Tracking Technologies

DBKK uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the DBKK website. Here is how DBKK uses them:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics Cookies: DBKK uses analytics tools to understand how players navigate the platform. This data is aggregated and anonymised. You can opt out of analytics cookies via your browser settings.
• Security Cookies: These help DBKK detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious betting behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the DBKK platform. DBKK does not use third-party advertising cookies or share cookie data with advertising networks.

7. Data Retention

DBKK retains your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years for financial compliance purposes.
• Support communications are retained for two years after the conversation is closed.
• Technical and usage data is retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, DBKK securely deletes or anonymises it. If you request deletion of your data, DBKK will action the request promptly, subject to any legal retention obligations that require DBKK to keep certain records.

8. Your Data Rights

As a DBKK player, you have the following rights over your personal data:

• Right of Access: You can request a copy of the personal data DBKK holds about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask DBKK to correct it.
• Right to Erasure: You can request that DBKK delete your personal data, subject to any legal obligations that require DBKK to retain certain records.
• Right to Restrict Processing: You can ask DBKK to limit how it uses your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to DBKK processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to Withdraw Consent: Where DBKK relies on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the DBKK support team via live chat or email at [email protected]. DBKK will respond to all data rights requests within a reasonable timeframe. There is no charge for making a data rights request.

9. Data Security

DBKK implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and DBKK's servers.
• Encrypted storage of sensitive data including passwords and payment information.
• Strict access controls ensuring only authorised personnel can access personal data.
• Regular security audits and vulnerability assessments of the DBKK platform.
• Monitoring systems that detect and alert on suspicious access patterns.

While DBKK takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, DBKK will notify you without undue delay and take immediate steps to contain and remediate the breach.

10. Minors

DBKK is strictly for players aged 18 and above. DBKK does not knowingly collect personal data from anyone under the age of 18. If DBKK becomes aware that a minor has registered an account or provided personal data, the account will be closed immediately and all associated data will be deleted.

If you believe a minor is using DBKK, please contact the support team immediately at [email protected]. DBKK takes underage gambling extremely seriously and will act on all reports promptly.

11. Changes to This Privacy Policy

DBKK may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data processing practices. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that materially affect how DBKK uses your data, DBKK will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of DBKK after an updated policy is published constitutes your acceptance of the changes.

DBKK recommends checking this page periodically to stay informed about how your data is being handled.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how DBKK handles your personal data, please get in touch with the DBKK support team:

• Live Chat: Available 24/7 directly on the DBKK platform.
• Email: [email protected]

DBKK aims to respond to all privacy-related enquiries within 72 hours. For formal data rights requests, DBKK will confirm receipt within 24 hours and provide a full response within a reasonable timeframe.